Can I Keep Xfinity Mobile If I Cancel Internet If you’re looking to cancel your Xfinity services, whether it’s Internet, phone, TV, or bundled services, this guide will help you navigate the process. Comcast, like most Internet service providers, aims to offer a reliable and stable user experience. However, there are situations where their service may not meet your needs or you need to make changes due to moving or other reasons.
Reasons Why People Cancel Xfinity Services
Before we dive into the cancellation process, let’s explore some common reasons why people decide to cancel their Xfinity services:
- No Internet or Connectivity Issues: Some customers experience frequent Internet problems, which can be a temporary or ongoing issue. In some areas, these problems persist and drive customers to seek alternative providers.
- Slow Internet Speeds: While Xfinity generally offers high-speed Internet, there are instances where customers do not receive the speeds promised in their plans. This issue can sometimes be resolved by using a compatible third-party modem.
- Alternative Providers: Customers may discover that another Internet service provider offers better service or more competitive pricing in their area.
- Other Reasons: There can be various other reasons for canceling Xfinity services, such as relocating, changes in financial situations, or dissatisfaction with the service.
Now, let’s explore the methods for canceling Xfinity services:
How to Cancel Xfinity Services
There are several straightforward methods to cancel your Xfinity services:
- Make a Phone Call: Contact Xfinity customer service by calling 888-936-4968. Explain your reason for canceling the service. Be prepared for retention offers, as they may try to retain you by offering additional services or discounts. If you’re determined to cancel, stick to your decision.
- Initiate a Live Chat: You can also cancel Xfinity services through live chat support. Log in to your Comcast account and find the chat support option. Or use this link. A customer service representative will assist you in the cancellation process.
- Fill Out and Submit the Cancellation Form: To cancel Xfinity online, complete this cancellation form. Include the necessary information and wait for Xfinity to contact you within two business days to confirm your request.
- Mail Your Cancellation Request: While this method is somewhat outdated, you can choose to send a physical letter requesting cancellation. Include your first and last name, service address, Comcast account number, and customer phone number. Mail the letter to:
ATTN: Service Change Requests
1701 JFK Blvd.
Philadelphia, PA 19103
Expect a call from Xfinity’s support team within two days of receiving your letter.
- Visit a Nearby Xfinity Store: If you prefer an in-person interaction, visit the nearest Xfinity store to cancel your service. You can submit the cancellation request immediately without waiting. Remember to take your equipment with you to return it during the cancellation process, saving you time later.
How to Cancel Xfinity TV or Phone and Keep Internet
If you want to cancel Xfinity TV or phone services but keep your Internet service, follow these steps:
- Contact Xfinity customer support by calling 1-800-XFINITY (1-800-934-6489), visiting a local store, or going to xfinity.com/instant-tv/cancel.
- Inform the representative that you wish to cancel your TV and phone services while retaining your Internet service.
- Provide your account information and specify the changes you want to make to your service.
- Confirm the date for closing the Xfinity account and be prepared to pay any early termination fees if applicable.
- Review your final bill to ensure that you are only being charged for Internet service.
Please note that Xfinity’s policies and fees may change over time, so it’s a good idea to check with customer support for the most up-to-date information.
Important Considerations When Cancelling Xfinity
Here are some essential factors to keep in mind when canceling your Xfinity services:
- Shut-Off Policy and Cancellation Fee: Xfinity has a shut-off policy for customers who miss bill payments. If you have a contract, you may be subject to an early termination fee if you cancel before the contract period ends. Without a contract, you can cancel without paying a fee.
- Returning Equipment: If you rented equipment like an xFi gateway or TV box, you must return it. You can return it to a Comcast store or use their online return center to create a return request and ship the equipment back.
- Additional Services: After canceling your Xfinity services, you can still use your Comcast email as long as you log in at least once every 9 months. You can also continue to access TV shows or movies you purchased through the Xfinity Stream portal or app.
- Paying the Final Bill: Pay your final bill on time to avoid late fees. Xfinity will notify you if your payment is overdue.
Remember that Xfinity’s policies and procedures may change, so it’s wise to check their official website or contact customer support for the most current information.
Frequently Asked Questions
- Can I cancel Xfinity services online?
Yes, you can initiate the cancellation process online through live chat, by filling out a cancellation form, or by sending a cancellation request letter.
- Can I cancel Xfinity TV and keep the Internet?
Yes, you can cancel Xfinity TV or phone services while keeping your Internet service active. This can be a cost-saving option if you no longer need certain services.
- What is the phone number to cancel Xfinity services?
To cancel Xfinity services, you can call 888-936-4968, 1-800-XFINITY, or 1-800-COMCAST. Make sure you’re talking to a representative from the retention department if you’re determined to cancel.
- What happens if I don’t return Xfinity equipment?
If you rented equipment from Xfinity, it’s crucial to return it promptly to avoid additional charges. Late equipment returns may result in extra fees.
- What if I miss paying my final Xfinity bill?
To prevent late fees, pay your final Xfinity bill on time. Xfinity will notify you if your payment is overdue, so monitor your notifications and email.
Cnceling Xfinity services can be a straightforward process if you follow the appropriate steps and consider the factors mentioned in this guide. Be prepared for potential retention offers when canceling, and always communicate your preferences clearly to customer service representatives.